2. Personal data

Carol’ Voyages, as the site editor, collects and processes personal data about you.

As responsible for the processing of your personal data, Carol’ Voyages attaches great importance to their protection and carefully monitors compliance with the protective provisions relating to privacy and the processing of personal data.
We are committed to respecting the principles enacted by Law 78-17 Informatique et Libertés of January 6, 1978 and European Regulation 2016/679 of April 27, 2016 known as the General Data Protection Regulation (RGPD) entering into force on May 25, 2018 , to know :

• Transparency, fairness and legality in the processing and use of personal data.
• Limit the processing of personal data to specific, explicit and legitimate purposes.
• Minimize the collection and storage of personal data with regard to the purpose of the processing,
• Guarantee the accuracy of personal data and allow their erasure or rectification,
• Limit the retention of personal data,
• Ensure the security, integrity and confidentiality of personal data.
• We inform you below of our personal data policy so that you can be fully informed of the processing implemented and given your consent, before signing the registration form.

We may need to collect personal data that you transmit to us by all means of communication, in particular: website (s) edited and operated by Carol ‘Voyages, chat, telephone communications, meeting in agency with our advisers (here – after “Communication Channels”) in order to offer you our products and services.

We may also collect information from your profile from a third-party social network (including Facebook) if you allow the third-party social network to share it with us or upload it publicly. This information can be general information about your account (for example, name, email address, profile picture, gender, date of birth, current city, username, friend list, etc.) and any other information or activity that you authorize the third party social network to share with us or that you upload publicly to your profile. For example, we may receive your social media information (or part of it) when you download or interact with one of our apps on a social media site (including Facebook). To learn more about how your social media information may be obtained by us, please see the terms of use of the relevant third party social network.

When you communicate your personal data to us, you authorize us to use it, analyze it, store it and, where appropriate, transmit it to our partners when the processing of your requests requires it. By providing us with personal data through the Communication Channels, you agree to this policy. Our policy is subject to change in order to take into account changes in the legislation in force in the field of personal data. We will keep you informed of any changes made.

3. What data is involved?

a) Data relating to your personal information

This is information about you as a natural or legal person that you have voluntarily communicated to Carol’ Voyages via the various Communication Channels and which is essential for the design and implementation of the Services offered (surname, first name, e-mail address, telephone number, postal address, date of birth…).

We inform you that the information which must be provided to Carol’ Voyages is marked visibly with an asterisk on our website. Information not marked with an asterisk is optional. For any contact from you, by phone or in a branch, your advisor will give you the essential information he needs.

This information is essential for processing your requests for travel services, which unfortunately cannot be processed in the absence of this information.

b) Data relating to the personal information of third parties

This collection concerns the data of all travelers registered on the booking confirmation (registration form).

As part of your quote request and after your registration, you have the option of providing the contact details of one or more other people (other travel participants, for example). In this case, you guarantee to Carol’ Voyages that the other people whose data you communicate are informed of this transmission concerning them and accept it. You rely on the consent of all the natural persons listed on the contract.

4. Data relating to our navigation on the site (Cookies)

The Internet user is informed that during his visits to the Site, a cookie may be installed on his browser software.

a) What is a cookie?

A “cookie” is a text file that allows Carol’ Voyages to collect browsing information from your device.

The cookie generally contains an identification number or a code that will allow Carol’ Voyages to recognize the user when they return to the Site. The implementation of these systems allows Carol’ Voyages to collect statistical data in order to improve the presentation of its Site and better meet the needs of Internet users. The data concerned is in no case transferred to third parties. Browsers have features that allow the Internet user to oppose the registration of cookies, to be warned before accepting them or to delete them. If you want to know more about cookies and their use, you can visit the CNIL website: www.cnil.fr.

b) Cookies on the site

During your browsing on the Site, Carol’ Voyages may record, in a dedicated space on the hard drive of your device (computer, tablet or smartphone), one or more “cookies” through the internet browser you use and according to the settings you have selected on it in terms of cookies.

This information is notably:

• The type of internet browser you are using
• The type of system and operating device you use to access the service
• The domain name of your internet service provider
• The internet page you came from
• Country of residence and your language
• The pages and options you visit and access on our Sites

On your first visit to our Site, when Carol’ Voyages considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site after clicking “I accept”, you expressly consent that Carol’ Voyages may place cookies on your device. If you continue browsing the site, cookies may be placed on your computer. The banner remains displayed as long as you do not continue browsing, that is to say as long as you have not gone to another page of the Site or you have not clicked on an element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you click on the “Find out more” link on the banner, and follow the detailed instructions allowing you to manage cookies through your browser settings.

Only the issuer of “Cookies” is likely to read or modify the information contained therein. No banking data is stored on cookies. “Cookies” do not risk damaging the terminal you are using.

You can change the cookie settings at any time. Below you will find information about cookies and the different ways of managing the settings related to cookies on your browser, section “Cookie settings according to your browser”.

We inform you that by disabling all cookies, your browsing experience on the site may be degraded. Some features of the site only work if cookies are enabled. You can also cause navigation problems on other websites by refusing cookies.

The period of validity of consent to the deposit of Cookies is 13 months. At the end of this period, we will seek your consent again.

5. The types of cookies used

The Site uses cookies to improve your navigation and your experience of the site. Cookies are used in different ways.

• Technical or functional cookies:

Some cookies do not require the prior consent of the user. These cookies are necessary for the proper functioning of the site, for its navigation and for internet reservations. For example, the selected reservation dates, the number of passengers, or the city of departure are kept in memory for the establishment of a quote or to make a reservation. These cookies also make it possible to remember your browsing preferences by keeping the list of offers that you have consulted. But as soon as you cut the connection, this history disappears.

If the Internet user wishes to deactivate these cookies, he cannot do so directly on the site but must do so from the settings of his internet browser (see the “Cookie settings according to your browser” section).

• Statistical or analytical cookies:

Some cookies make it possible to count the number of visitors in order to know the number of visitors to the site. We use current market systems (Google Analytics for example), to determine the number of visitors to the site, hourly traffic and subsequently improve navigation, download times, and correct any errors.

• Personalization cookies:

These cookies are exclusively intended for use on our Site. These cookies allow Carol’ Voyages to take measures to offer personalized and contextualized content based on your customer journeys on our websites or at a travel agency.

• Advertising cookies:

Some cookies have an advertising character. They allow us to offer you products in line with your preferences, on our Site or on a third-party site. Data collection corresponds to your navigation path on the Site. The data collected respects the law on personal data. These cookies do not allow you to be identified personally. When you visit a third-party site containing advertising space showing one of our ads, this ad may contain a cookie. Cookies integrated into our advertisements disseminated by third parties allow us, if your terminal has enabled them to be registered, according to your choices, to measure the impact of advertising on our site and are used for statistical and billing purposes. These cookies are also used to limit the display of advertisements.

• Sharing cookies, deposited by social networks:

These are cookies that are not saved by Carol’ Voyages but by third party sites. For example, Facebook or Twitter allow you to share a trip you like on our site with other people. The social network that provides such an application button can identify you using this button, even if you did not use this button when you visited our site. Indeed, this type of button can allow the social network concerned to follow your browsing on our site, simply because your account on the social network concerned was “active” (that is to say that your session is open) on your terminal while browsing the Site. We have no control over the process used by social networks to collect information about your browsing on our site and associated with the personal data they have. Directly consult the privacy policies of these social networks to learn about the purposes of use.

We keep the data collected through these cookies for a maximum period of thirteen (13) months.

We do not sell or give this information to third parties. The information collected is not used for purposes other than those mentioned above.

• Emailing cookies

Carol’ Voyages uses web beacons in its email communications (newsletters) to track the success of its marketing campaigns. In the form of web beacons, they do not store any information on your computer but by communicating with our cookies they can notify us when you have opened an email from us.

6. Cookie settings according to your browser

You can delete cookies from your browser at any time or restrict their use by changing your browser settings.

To delete your cookies, use the “Tools”, “Options” or “Settings” menu of your browser. From this menu, you can in particular display the list of cookies, choose your browsing setting by deleting all your cookies or certain cookies selectively, restrict the level of recording of these cookies. Go to the section of your browser in order to manage the parameters and preferences and to modify them:

• For Internet Explorer™ :

http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies 

• For Safari™ :

http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html 

• For Chrome™ :

http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 

• For Firefox™ :

http://support.mozilla.org/en/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies 

• For Opera™ :

http://help.opera.com/Windows/10.20/en/cookies.html

7. For what purpose are the data collected?

When you come into contact with Carol’ Voyages via the various Communication Channels mentioned above, the collection of your personal data may have the following purposes:

a) Respond to your requests

The provision of access to the Site and access to your dedicated customer area to allow you, in particular, to consult your quotes and / or any information relating to your trips

• The execution of the requests that you have made on the Site or through the other Communication Channels (the reservation of the stay and the proper execution of the reserved travel services, reservation with our partners, establishment of your sales contract, monitoring of the performance of your trip services, monitoring of all requests from you for your trip including after your return from your trip, in accordance with legal limitation periods, etc.)
• Obtaining residence permits (visas, etc.)
• Accounting and financial management of orders (invoicing, payment),
• Monitoring customer relations and optimizing services (sending newsletters, brochures or any other documentation that you have requested, satisfaction survey, management of a loyalty program, etc.)
• Advertising targeting
• Carrying out analysis, statistics and reporting operations
• Answer your questions via the Site forms and / or the online chat
• More generally, compliance with legal, regulatory, accounting and tax obligations of Carol ’Voyages

b) Produce statistics

As part of the improvement of our services, the personal data concerning you collected by Carol’ Voyages may also have the following purposes:

• Performing statistical calculations concerning in particular the number of visitors to the Site
• Carrying out surveys and polls
• Conducting studies and research to improve your experience with Carol’ Voyages.

c) To solicit you during marketing operations

Your data may also be used for commercial purposes:

Management of any subscription and unsubscription to newsletters at your request
Communication of information relating to Carol ’Voyages and its partners: news, products and services, commercial prospecting and personalized offers by subscribing to the Carol’ Voyages newsletter.

7. The recipients ?

a) Carol’ Voyages and her partners

Carol’ Voyages is responsible for processing your personal data.

In order to enable the execution of the purposes mentioned above, your data may be stored, processed and transferred to subsidiaries and / or partners of Carol’ Voyages, in particular to:
– suppliers providing reserved travel services (tour operators, hotels, airlines, railway company, car rental agencies, receptives, etc.). These providers are subject to compliance with current legislation and will process your data in accordance with their own privacy policy. We invite you to consult their data policies available on their websites if applicable.
– to subcontractors mandated by Carol’ Voyages (Back-office, GDS, technical service providers, etc.).

The service providers are subject to compliance with the legislation in force. They act on the instructions of Carol’ Voyages and may not dispose of the data for purposes other than those mentioned above.

Personal data will under no circumstances be transferred to third parties who are not involved in the processing of data for the purposes described herein.
The data will not be transferred to service providers established outside the European Union unless the booked travel service is intended for a country located outside the European Union and the proper performance of the trip requires transferring the data to this local supplier established outside the EU.
When Carol’ Voyages has to communicate the data to a service provider established outside the EU, she ensures that this service provider responds to appropriate and adequate protection measures.

b) Non-partner third parties

Carol’ Voyages undertakes not to transfer or sell personal data concerning you to non-partner third parties. Carol’ Voyages does not communicate any personal data to agencies or companies for marketing or commercial purposes.

If the law, an authority (for example the tax administration or the CNIL) or a judge were to force Carol’ Voyages to communicate personal data concerning you, Carol’ Voyages undertakes, as far as possible, to you notify it (except legal or judicial obligations that may fall to it).

8. Safety & duration

a) Securing your data

Carol’ Voyages is committed to ensuring the protection of personal data by putting in place appropriate technical and organizational measures to prevent them from being distorted, damaged or accessed by unauthorized third parties.
It undertakes to ensure that this protection is provided by any person likely to carry out processing for the purposes described below on personal data.

All online reservations are administered by Selectour Entreprise, which uses secure technology for its site to protect the personal data of Internet users and financial transactions carried out through the Site. System: ATOS

b) Retention period of your data

We store this information for a proportionate period of time necessary for the purpose for which we are processing it and in any event for the period necessary to meet a legal or regulatory obligation. The data is kept for a period that does not exceed the period necessary for the following purposes:

• Newsletter: your data will be kept as long as your subscription is active. You can end it at any time and unsubscribe by clicking on the link that will be given to you.
• Request for an estimate for travel services, registration and delivery of travel services: the data necessary to process your request will be kept for the time necessary to establish an estimate or a contract and then for the duration of your trip in accordance with applicable law and in any event for the time necessary to meet a legal or regulatory obligation.
• Commercial offers: your data will be kept as long as you agree to receive our commercial offers. You can refuse them at any time and unsubscribe by clicking on the link which will be indicated to you.
• Statistics and surveys: your data will be kept for the time necessary to establish reliable statistics and to process surveys carried out with you, with your consent.

In any event, in the absence of contact from you for a period of five years, your personal data will be archived for an additional five years before their final deletion or anonymization.

9. Regarding outgoing links (to other sites)

Carol’ Voyages may from time to time place links on the Site to other websites and applications operated by third parties. These links are only present for your convenience and are intended to add value to your visit. However, by including these links, Carol’ Voyages has no control over these websites and applications, which are independent of Carol’ Voyages and have separate privacy policies. When you leave the Site, please be aware that Carol’ Voyages policies cease to apply. Therefore, it will not be responsible for the accuracy, relevance, availability, reliability, respect for copyright, legality or decency of the material contained in third party websites and applications. linked to the Site. We strongly encourage you to review the terms and privacy policies of any third-party websites and applications before using their sites.

10. Your rights

The data is kept for a period that does not exceed the period necessary for the purposes.
You have a right of access, rectification, deletion, opposition and portability of data with Carol’ Voyages, which has 30 days from your request to provide a response.

a) Right of access and communication of data

You have the option of accessing personal data concerning you.

However, due to the obligation of security and confidentiality in the processing of personal data incumbent on Carol’ Voyages, you are informed that your request will be processed provided that you provide proof of your identity, in particular by the production of a scan of your valid identity document (in the case of an email request) or a signed photocopy of your valid identity document (in the event of a request sent by post).

Carol’ Voyages informs you that it will be entitled, if necessary, to oppose clearly abusive requests (by their number, their repetitive or systematic nature).

b) Right to rectify data

Under this right, the legislation empowers you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

Also, you can define general and specific directives relating to the fate of personal data after your death. Where applicable, the heirs of a deceased person may require the death of their relative to be taken into account and / or the necessary updates to be made.

If you wish to exercise your right of rectification, on your own behalf or on behalf of one of your deceased relatives, you can by means of a written request by e-mail to: marketing@carol-voyages.com or by post to the postal address:

CAROL’ VOYAGES
8, rue Scandicci
93500 Pantin

c) Right of opposition

The exercise of this right is only possible in one of the following two situations:

• When the exercise of this right is based on legitimate reasons
• When the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes.

If you have any other questions or doubts regarding this privacy and cookies policy, you can contact us by email at marketing@carol-voyages.com or by sending us a letter postal to:

CAROL’ VOYAGES
8, rue Scandicci
93500 Pantin